Azure Communication Services can now be used to connect users of a custom-built app with users on Microsoft Teams via voice, video, or chat. Organizations and businesses alike can offer custom branded experiences connected with Microsoft Teams where internal employees benefit from the security, familiarity, and capability of Microsoft Teams, and external users can enjoy a custom communication experience on a web or mobile app.
This is ideal for many business-to-consumer scenarios, such as healthcare professionals delivering remote care, finance advisors helping consumers with a loan application, or support staff helping end-users install a new product. For any organization or business looking to get more value out of their Microsoft Teams investments, interoperability with Azure Communication Services now provides the flexibility and scalability to extend Microsoft Teams experiences with API-enabled communications.
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