Update: Release of this feature has been postponed, we will announce a new date in the future.
We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dynamics 365 Contact Center with Application Insights, giving organizations self-service access to monitor operational telemetry.
This feature will reach general availability on May 30, 2025.How does this affect me?Work item lifecycles will be accessible to organizations through Application Insights, allowing them to monitor and respond to runtime issues as they occur. This lifecycle data aids in diagnosing problems, helping organizations quickly implement mitigations and maintain smooth contact center operations.
What action do I need to take?This message is for awareness and no action is required.
If you would like more information on this feature, please visit
Conversation diagnostics in Azure Application Insights.