Published Jun 2, 2025
Microsoft Teams is introducing a feature in the Teams Admin Center for remote log collection from users' Teams clients on Windows and Mac. This capability, rolling out mid to late July 2025, allows admins to collect logs without user disruption, aiding in troubleshooting. Compliance considerations include potential impacts on data storage and processing.
Updated June 26, 2025: We have updated the content. Thank you for your patience.
We're introducing a new capability in the Teams Admin Center that allows Teams administrators to remotely collect diagnostic logs from users' Teams clients on Windows and Mac devices. This feature helps streamline troubleshooting by enabling secure, admin-initiated log collection without requiring user action or causing disruption.
This message is associated with Microsoft 365 Roadmap IDs 491439
When will this happen:
General Availability (Worldwide): We will begin rolling out mid-July 2025 and expect to complete by late July 2025.
How this will affect your organization:
This update introduces a new tool in the Teams Admin Center for tenant administrators. Admins with the following roles will be able to remotely collect Teams client logs:
To collect logs, navigate to the Manage users page in the Teams Admin Center, select a user, and choose Request client logs from the Client health tab or the user’s profile card. Admins can then download, view, share, or delete the collected logs as needed.
This process is seamless and does not interrupt the end user’s experience.
What you need to do to prepare:
Compliance considerations: