Published Jul 21, 2025
Microsoft Teams Admin Center will roll out a self-service feature by late August 2025 allowing Teams Phone admins to fix and resubmit certain rejected porting orders without contacting support. Notifications and prompts guide admins through corrections using the existing porting wizard. Complex cases still require Microsoft support.
Updated August 14, 2025: We have updated the timeline. Thank you for your patience.
Introduction
We're introducing a new self-service capability in the Teams Admin Center (TAC) that allows Teams Phone administrators to resolve and resubmit certain porting order rejections without needing to contact Microsoft support. This enhancement improves efficiency and reduces turnaround time for common porting issues, while preserving the existing support experience for more complex cases.
When this will happen
General Availability: We will begin rolling out in mid-August 2025 (previously early August) and expect to complete by late August 2025 (previously early August).
How this will affect your organization
This update streamlines the current porting experience in TAC without removing any existing features. Administrators will now be able to use the existing porting wizard not only to submit new porting orders but also to fix and resubmit certain rejected orders.
When a porting order is rejected for a fixable reason—such as an incorrect ZIP code or missing PIN—administrators will:
This self-serve experience is designed to feel familiar and intuitive, minimizing disruption. Rejections that require partner coordination or are otherwise ineligible for self-service will continue to be handled by Microsoft support.
This feature is:
Admins can still contact Microsoft support if needed.
Steps to resolve a rejected porting order in Teams Admin Center
To fix and resubmit a rejected porting order:
a. Navigate to Teams Admin Center.
b. In the left navigation, expand the Voice drawer and select Phone numbers:
c. On the Phone numbers page, select the Order history tab. If an order requires customer attention, its status will show Customer action required.
d. Click the name of the order to open its details:
e. In the order details page, select Update to correct the issue and resubmit the order:
Steps to contact Microsoft support
a. If your order status is Microsoft Support Engaged, it means that your order already has an associated support ticket. On the order details page, select the Contact service desk hyperlink and navigate to the associated ticket.
b. If your order status is Customer action required, you will need to create a new support ticket. Here are the steps:
What you need to do to prepare
Compliance considerations
No compliance considerations identified, review as appropriate for your organization.