MC1126343 - Dynamics 365 Contact Center - Set timer to wrap-up conversations in seconds

Service

Dynamics 365 Apps

Published

Jul 31, 2025

Tag

New feature

More information

We are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach general availability on August 30, 2025.

How does this affect me?
The wrap-up timer can now be configured in seconds—giving contact centers precise control over post-conversation workflows. The key benefits of this feature include:
  • Tailoring wrap-up durations to business needs
  • Improving agent efficiency and reducing idle time
  • Supporting cost-effective capacity management
What action do I need to take?
This message is for awareness and no action is required.