MC1127228 - Introducing Express setup for auto attendants and call queues in Teams admin center

Introduction

We’re excited to announce the General Availability of Voice Apps Express Setup in the Teams Admin Center (TAC). This streamlined experience enables IT administrators to quickly and easily create Auto Attendants (AA) and Call Queues (CQ)—two of the most widely used voice features in Teams Phone.

When this will happen

Voice Apps Express Setup is now generally available and will be gradually rolled out to all eligible tenants.

How this affects your organization

This update introduces a simplified setup experience for Auto Attendants and Call Queues:

• Minimal configuration: Only mandatory fields are required to get started.
• Guided flow: A step-by-step wizard simplifies the setup process.
• Built-in testing: Admins can instantly test the voice app in Teams.
• Flexible transition: Easily switch to classic setup for advanced customization.

This feature is on by default and does not require any configuration to enable.

Express Setup is ideal for:

• SMBs with straightforward call routing needs
• Quick deployments where time-to-value is critical
• First-time admins who benefit from a simplified experience
• Advanced users who can transition to classic setup as needed

What you can do to prepare

Admins can begin using Express Setup by navigating to the Voice section in TAC and selecting Auto Attendant or Call Queue. Select Add to launch the Express Setup wizard.

Caption: Auto Attendant Express Setup View

After setup:

• Use the Test button to validate the configuration
• Follow suggested next steps on the success screen
• Switch to Classic Setup for deeper customization if needed
• Share feedback using the Tell us more link in the wizard

Learn more:

• Set up a Microsoft Teams Auto attendant
• Create a Call queue in Microsoft Teams

Compliance considerations

No compliance considerations identified, review as appropriate for your organization.