Microsoft 365 Message Center Archive

MC1130395 - Deploy a frontline worker pilot in Teams Admin Center

Message ID

MC1130395

View in Message Center

Service

Microsoft Teams

Last Updated

Aug 27, 2025

Published Aug 6, 2025

Tag

Updated message
New feature
User impact
Admin impact

Roadmap ID

498226

View in M365 Roadmap

Platforms

Web

Summary

Starting October 2025, Teams Admin Center will enable admins to deploy and manage frontline worker pilots, configure workloads, assign users, share app access via QR code, and monitor adoption. This streamlines Teams feature rollouts for frontline teams with no identified compliance concerns.

More information

Updated August 27, 2025: We have updated the timeline. Thank you for your patience.

Introduction

You can now deploy, manage, and measure a frontline worker (FLW) pilot directly from Teams Admin Center. This new capability enables Teams administrators to define pilot users and owners, configure workloads, and monitor adoption—all in one place. It’s designed to help IT admins and business leaders streamline the rollout of Teams features tailored for frontline teams.

This message is associated with Microsoft 365 Roadmap ID 498226

When this will happen

Public Preview: Rolling out early October 2025; expected completion by mid-October 2025.

General Availability: Rolling out mid-October 2025; expected completion by late October 2025.

How this affects your organization

This feature provides a simplified experience for piloting Teams capabilities for frontline workers. Admins can:

  • Select and configure workloads such as Chat, Channels, Shifts, Walkie Talkie, Viva Engage, and Tasks.
  • Assign pilot users and owners.
  • Share access to the Teams mobile app via QR code.
  • Monitor adoption and usage insights directly in Teams Admin Center.

What you can do to prepare

To prepare for this rollout:

  • Identify frontline worker pilot participants and the workloads you want to enable.
  • Review your Teams Admin Center settings to ensure you have the necessary permissions.
  • Plan communications with pilot users to support adoption.
  • Learn more: Link to be provided

Compliance considerations

No compliance considerations identified, review as appropriate for your organization.