We are announcing the ability to automate journey creation by using templates, existing segments, and messages in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on October 10, 2025.
How does this affect me?The real-time journeys API gives you the flexibility to automate the journey creation process. You can systematically generate a series of journeys and workflows by using existing segments and messages.
Examples:
- Create multiple versions of a journey in various languages, customizing each one's time zone, audience segment, and message assets to fit the intended language and region.
- Automatically initiate and launch a journey targeted at a specific segment whenever a defined event occurs, such as the announcement of lottery results.
- Produce a sequence of journeys to manage all stages of an event's lifecycle—including sending invitations, reminders, and confirmations—whenever a new event is set up.
What action do I need to take?This message is for awareness and no action is required.
If you would like more information on this feature, please visit
Use the Create Journey From Template API.