MC1158908 - (Update)Support for Events from email in Outlook is changing—Schema.org markup required for reliable calendar extraction

Updated December 8, 2025: We have updated the content and timeline. Thank you for your patience. 

Introduction

Outlook’s Events from email feature helps users stay organized by automatically adding reservations such as flights, hotels, rental cars, and deliveries to their calendars.  To improve reliability and ensure this feature continues to work smoothly, we strongly encourage all providers to adopt Schema.org markup in their transactional emails. This change aligns with industry standards and improves accuracy, consistency, and long-term support.

Until now, Outlook has relied on legacy extraction to support this feature. However:

• Legacy extraction is fragile, and once templates fail, they cannot be fixed.
• We are receiving increasing reports of incorrect or missing events.
• It is technically impossible to make further improvements to the old stack.
• Without migration to Schema.org, the quality and reliability of event extraction will continue to degrade over time.

Screenshot of Settings > Calendar > Events from email

When this will happen:

We encourage providers to transition to Schema.org as early as possible, as continued reliance on legacy support is not sustainable. Organizations that do not migrate may experience a gradual decline in the accuracy, reliability, and consistency of automatically generated events. These issues cannot be fixed on the legacy stack, the only long-term solution is migration to Schema.org standards.

How this affects your organization:

Who is affected:

• Organizations whose users rely on Outlook’s Events from email feature.
• Partners and providers who send transactional emails (e.g., airlines, hotels, travel agencies, delivery services).

What will happen:

• Emails that continue to rely on legacy extraction may experience increasing failures, missing events, and incorrect calendar entries over time.
• Emails using Schema.org markup will continue to generate calendar events automatically.
• Partners using Schema.org markup report up to 30% higher engagement and more reliable event extraction.

What you can do to prepare:

• Identify your Corporate travel partner(s) that are sending booking confirmation emails to your employees and reach out to them for adopting Schema.org support
• To determine whether a provider is using Legacy or Schema.org, you can safely assume most providers are still on Legacy- our data shows that 94% of providers remain on legacy extraction.
• To get more assistance on onboarding a provider to Schema.org, please reach out to [email protected] along with your provider details/contacts and the domains from which these mails are sent, so they can be whitelisted. A detailed onboarding & testing process will be shared. 
• Communicate this change to helpdesk staff.

Compliance considerations

No compliance considerations identified, review as appropriate for your organization.