We are announcing the ability to configure feedback surveys for the chat and digital channels using Copilot Studio to create and manage surveys that go out to the customers after a conversation ends in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?This feature includes the following key capabilities:
- Enhanced and optimized survey runtime experience for performance and usability.
- Integration with live chat workflows, making sure that the entire feedback experience remains within the same chat window, eliminating the need to redirect users.
- Configuration and enabling of the survey agents in Copilot Service admin center. You must publish the survey agents in Copilot Studio before adding them to workstreams.
- Customization of the surveys in Copilot Studio visual editor, where you define questions and branching logic.
The survey becomes a part of the runtime behavior. The system automatically triggers the configured survey for the customers at the end of the conversation.
What action do I need to take?This message is for awareness, and no action is required.
If you would like more information on this feature, please visit
Configure feedback surveys using Copilot Studio (preview).