MC1166852 - Microsoft Viva Copilot Analytics launches new agent dashboard
Service
Last Updated
Published Oct 6, 2025
Tag
Platforms
Summary
Microsoft Viva Copilot Analytics introduces a new Agent Dashboard for tracking agent adoption and Copilot credit usage, rolling out from February to March 2026. It offers detailed metrics, retention trends, and top agent insights, accessible via Viva Insights for organizations with 50+ Copilot licenses.
More information
Updated January 15, 2026: We have updated the timeline. Thank you for your patience.
Introduction
We’re introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva. This dashboard provides visibility into key agent adoption trends and associated Copilot credit usage. It supports insights into agents used within Microsoft 365 Copilot, which may be:
- Built using Microsoft Copilot Studio, SharePoint, or the Microsoft 365 Agents Toolkit
- Built by employees, your organization, Microsoft, or Microsoft partners
This release also enhances the Adoption tab of the Copilot Dashboard, allowing users to view agent insights directly and access the Agent Dashboard for deeper analysis.
When this will happen:
- Public Preview (Worldwide): Begins rolling out in early February 2026 (previously January), expected to complete by mid-February 2026 (previously end of January).
- General Availability (Worldwide): Begins rolling out in March 2026 (previously early February 2026), expected to complete by end of March 2026 (previously late February 2026).
How this affects your organization:
Who is affected:
- Leaders, delegates, adoption specialists, and administrators using Microsoft Viva Insights
- Tenants with at least 50 Microsoft 365 Copilot licenses assigned
What will happen:
- A new Agent Dashboard will be available in Viva Insights under Copilot Analytics
- Users will find:
- Key adoption metrics with historical trends (up to 6 months):
- Number of active agents
- Number of active agent users
- Number of agent responses
- Copilot credits used
- Number of users using Copilot credits
- Percentage of Copilot users using agents Screenshot 1: Key adoption metrics with historical trends, including active agents, active users, agent responses, and Copilot credit usage.
- Monthly and weekly user retention trends, with comparison across groups Screenshot 2: Monthly and weekly user retention trends, with comparison across groups.
- Top agents based on the following, with the ability to dive deeper into specific agents:
- Active user count
- Agent responses
- Copilot credits consumed Screenshot 3: Agent highlights along with a table of top agents, each with active usage metrics and the ability to dive deeper.
Screenshot 4: Individual agent deep dive page with key adoption metrics and trends over time.
- Key adoption metrics with historical trends (up to 6 months):
- Minimum group size threshold must be met for agent activity insights.
- Learn more: Configure manager settings
- The Adoption tab of the Copilot Dashboard will also include:
- Contextual insights on how Copilot users are leveraging agents and credits
- Direct entry points to the Agent Dashboard Screenshot 5: Entry points to the Agent Dashboard from the Copilot Dashboard Adoption tab, including agent usage and Copilot credit usage insights.
What you can do to prepare:
- Review and assess the impact for your organization
- Manage access to the Agent Dashboard using VFAM controls at user, group, and tenant levels (nested under Viva Insights Web app VFAM controls)
- Consider reviewing with your works council
- Update training and documentation as needed
- Additional details will be available on MS Learn once this functionality is released, in a separate Agent Dashboard section: Copilot Analytics introduction
Compliance considerations:
No compliance considerations identified, review as appropriate for your organization.