MC1200572 - Chat history landing page: Filtering UI refresh
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Summary
The Chat History landing page filtering UI will be refreshed by consolidating filters into a single "filter pill" for easier management and clearing. This update, rolling out globally in January 2026, affects all users with no functional changes. No admin action is needed, but communication and documentation updates are recommended.
More information
Introduction
We’re refreshing the Chat History landing page filtering experience to make it simpler and more intuitive. This update consolidates filtering options under a single “filter pill,” which is a compact UI element that displays all applied filters in one place, making it easier to manage and clear them quickly.
Screenshot: Select the filter pill to view options for filtering by agents or pages.
When this will happen:
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out in mid-January 2026 and expect to complete by late January 2026.
How this affects your organization:
Who is affected: All users who access Chat History.
What will happen:
- Filtering options will now appear under a single “filter pill” for a cleaner interface.
- Users can clear all filters more easily with one action.
- No changes to underlying functionality—this is a UI refresh only.
- The feature will be enabled by default for all tenants.
What you can do to prepare:
- No admin action is required.
- Optional: Communicate this UI change to helpdesk staff and end users to reduce confusion.
- Update internal documentation if you include screenshots of the Chat History page.
Compliance considerations:
No compliance considerations identified, review as appropriate for your organization.