MC1221926 - Configuration change to upload diagnostics in Outlook for Android and iOS

Introduction

We’re updating how diagnostic uploads work in Outlook for Android and iOS. Starting February 16, 2026, users will be able to upload diagnostics even if Optional Connected Experiences are disabled. This change ensures that support teams can collect necessary troubleshooting data without requiring additional settings.

When this will happen:

Starting February 16, 2026.

How this affects your organization:

• Who is affected: Organizations using Outlook for Android and iOS with Optional Connected Experiences disabled.
• What will happen:
  • Users can upload diagnostics to Outlook Support regardless of Optional Connected Experiences settings.
  • No changes to admin policies or user workflows beyond this diagnostic capability.
  • No impact on other features or connected experiences.

What you can do to prepare:

• No action is required from admins or users.
• Review Optional Connected Experiences overview for context.
• Communicate this change to helpdesk staff if they handle Outlook mobile troubleshooting.

Compliance considerations:

No compliance considerations identified, review as appropriate for your organization.