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Metadata at Feb 2, 2026

Message ID

MC1226053

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Published

Feb 2, 2026

Service

Dynamics 365 Apps

Tag

New feature
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MC1226053 - Dynamics 365 Customer Service - Generate short‑term forecast duration up to one year

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Update: Release of this feature has been postponed; we will announce a new date in the future.

We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.

How does this affect me?
This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand.

What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.

Snapshot from Feb 2, 2026

We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.

How does this affect me?
This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand.

What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.