We are announcing the ability to autonomously generate quotes and drive self-service transactions for low-complexity deals in Dynamics 365 Sales. This feature will reach general availability on September 30, 2026.
How does this affect me?Sales Development Agent (SDA) can take leads from qualified opportunities through to closed deals.
Key capabilities include:
- Generate quotes through D365S as well as 1P/3P systems and share them with customers using company-branded templates.
- Connect to quoting and transaction systems managed through the Agent 365 MCP registry.
- Answer questions about the quote and adjust details based on customer feedback.
- Help customers complete self-service transactions.
- Escalate to human sellers when customers are blocked and require assistance.
- Configure each agent instance through an interactive chat experience.
What action do I need to take?This message is for awareness, and no action is required.