M365 Archive

MC1476319 - Microsoft SharePoint: Changes to the FAQ web part authoring experience

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Summary

The SharePoint FAQ web part will shift AI-assisted FAQ creation to Copilot in SharePoint, while retaining manual FAQ editing in the web part. Rollout starts late October 2026. Existing content remains unchanged, requiring no migration. No admin action needed; inform authors and update training accordingly.

Message ID

MC1476319

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Published

Sep 21, 2026

Service

SharePoint Online

Tag

Major change
New feature
Feature update
User impact

Roadmap ID

570647

View roadmap details

Platforms

Web

More information

What and why

We are updating the SharePoint FAQ web part authoring experience. The FAQ web part will provide a standard, non-AI experience for manually creating, editing, and managing FAQ content. AI-assisted FAQ creation and import capabilities will move to the Copilot in SharePoint authoring experience, where authors can use natural language prompts and selected grounding sources to generate FAQ content that is saved to the compatible FAQ web part. Existing FAQ web parts and their content will continue to render; no content migration is necessary.

Rollout schedule

  • General Availability (Worldwide and GCC): Rollout begins in late October 2026 and is expected to complete in early November 2026.

Impact on your organization

Who is affected

  • SharePoint authors who create or edit FAQs on SharePoint Pages and News posts.
  • Users who use AI-assisted authoring to generate or import FAQ content.

Platforms and services

  • SharePoint Online
  • SharePoint News posts
  • SharePoint FAQ web part
  • Copilot in SharePoint

What will happen

  • Authors can continue to manually create and manage FAQ content directly in the FAQ web part without using AI.
  • AI-assisted FAQ creation and import capabilities will move from the FAQ web part to the Copilot in SharePoint authoring experience.
  • Authors will be able to use natural language prompts and selected grounding sources in Copilot in SharePoint to generate FAQ content.
  • Generated FAQ content will be saved to the compatible FAQ web part.
  • Existing FAQ web parts and their content will continue to render as they do currently; no content migration is required.

Add an FAQ web part to a page or news post:

adding a web part

Manually input FAQ content:

manual web part input

Action required and recommendations

No administrative action is required. We recommend that you:

  • Inform SharePoint authors and site owners about this change to the FAQ authoring experience.
  • Review and update internal training materials, support documentation, and governance guidance that reference the current AI-assisted FAQ authoring workflow.

Learn more

Compliance considerations

No compliance considerations identified. Review as appropriate for your organization.