MC752515 - Microsoft Teams | Track usage of your frontline teams and apps in the Teams Admin Center

Admins will now be able to track usage across all their frontline locations on a usage dashboard in the Teams Admin Center located in the Manage Frontline Teams tab. Admins will see a table with usage data for each of their frontline locations on Microsoft Teams, and usage data will be shown for more frontline apps such as Walkie Talkie, Shifts, and Tasks. Admins can filter the table by the locations and date range they want to see usage data about. Admins can also export this data to a CSV file.

This message is associated with Microsoft 365 Roadmap ID 374390.

When this will happen:

Worldwide: We will begin rolling out in April 2024 and expect to complete rollout in May 2024.

How this will affect your organization:

Admins will be able to:

• View a table with the last activity date, total number of members, and total number of active users on Microsoft Teams for each frontline location. Active users on other apps will be supported in the future.
• Filter usage data based on teams and date range.
• Export the usage table to a CSV file.
• View progress in completing tasks relevant to deploying frontline workforce, which includes mapping frontline attributes, deploying teams, setting up operational hierarchy, and deploying Shifts to your teams.

What you need to do to prepare:

Map your frontline attributes and deploy your frontline dynamic teams in the Teams Admin Center. 

Learn more about Frontline Usage Reporting.