MC814580 - Microsoft 365 admin center: New Actions feature in Experience insights (preview)
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Summary
The new 'Actions' feature in Experience insights (preview) in the Microsoft 365 admin center will enable tracking and measuring the impact of user engagement actions. It will be accessible to certain admin roles and is set to roll out from late July to late September 2024. No action is required before the rollout.
More information
Coming soon to Experience insights (preview) in the Microsoft 365 admin center: The new Actions feature will enable you to track the actions you take to drive user engagement and success for Microsoft 365. You can measure the impact of your actions, providing insights into how each action correlates with changes in usage, NPS (Net Promoter Score), feedback, and help article views. This empowers you to make data-driven decisions and continuously improve your strategies for user engagement and satisfaction. Later this year, Actions will also support goal setting and goal progress tracking.
When this will happen:
Public Preview: We will begin rolling out late July 2024 and expect to complete by late September 2024.
How this will affect your organization:
Before the rollout: Admins were unable to automatically track user engagement actions and success for Microsoft 365.
After the rollout
Experience insights (preview) will be accessible by Global admin, Global reader, Reports reader, and User experience success manager roles.
For Global admin and Global readers: To access the new feature, go to the Microsoft 365 admin home page, and select Dashboard view and switch to Experience Insights (preview). Select Actions.
If you’re a member of the Reports reader or User experience success manager roles, after you sign in to the Microsoft 365 admin center, you will automatically go to the Experience insights (preview) dashboard page. Switch to Experience Insights (preview) and select Actions.
This feature is on by default and accessible to all users with the appropriate permissions.
Learn more about Experience insights: Microsoft 365 Experience insights dashboard - Microsoft 365 admin | Microsoft Learn
Access Actions from Experience insights:
Track and view your impact with Actions:
What you need to do to prepare:
This rollout will happen automatically by the specified date with no admin action required before the rollout. You may want to notify your admins about this change and update any relevant documentation as appropriate.
Additional resources