MC938647 - Microsoft Viva Engage: Community analytics update

Coming soon: Updates to community analytics features for Microsoft Viva Engage. After this rollout, users will be able to keep up with their community's activities in real time. We have added additional data ranges to support periods of 7 days, 28 days, 90 days, and 365 days. We have also added a new top conversations table that displays the conversations with the most engagement in the community and new Q&A engagement metrics, including an overview of most popular questions.

This message is associated with Microsoft 365 Roadmap ID 168626.

When this will happen:

General Availability (Worldwide): We will begin rolling out mid-December 2024 and expect to complete by mid-January 2025.

How this will affect your organization:

Before this rollout: Community analytics had 24-hour refresh periods and limited metrics to 7-day and 28-day periods.

After this rollout: Community analytics will be in real time and include more metrics to help track community engagement over longer time periods. Community analytics are no longer accessed from the About tab. Instead, users can access community analytics by selecting the Analytics icon from the community page header.

Updated community analytics dashboard:

This change will be on by default.

What you need to do to prepare:

Tenant admins: Announce upcoming changes to community analytics to help admins and other community managers prepare and share the user Support documentation.

This rollout will happen automatically by the specified date with no admin action required before the rollout. You may want to notify your users about this change and update any relevant documentation.

Learn more

User documentation: Monitor engagement in Viva Engage with analytics - Microsoft Support (will be updated when rollout begins)

Admin documentation: View and manage analytics in Viva Engage | Microsoft Learn