Microsoft Teams will introduce SMS chat in calling plans for U.S. and Canada customers, enabling them to send and receive SMS in Teams. This feature will be available on various Teams platforms and is expected to roll out in mid to late February 2025. Admins must enable SMS for users.
Coming soon for Microsoft Teams: We will roll out SMS chat in calling plans for customers in the United States and Canada. This capability would enable customers to send and receive SMS natively in Teams. This message applies to Teams for Windows desktop, Teams for Mac desktop, and Teams for iOS/Android.
This message is associated with Microsoft 365 Roadmap ID 470999.
When this will happen:
General Availability (Worldwide): We will begin rolling out mid-February 2025 and expect to complete by late February 2025.
How this will affect your organization:
Admins can enable SMS for users who have calling plans. Users will start to see PSTN (public switched telephone network) contacts in various search areas to start a SMS chat in Teams.
This change will be available by default.
What you need to do to prepare:
This rollout will happen automatically by the specified date. However, to enable numbers with SMS, admin action is required for 10DLC (10-digit long code). We will be enabling the admin experiences and Teams experiences by the specified date.
Before rollout, we will update this post with new documentation.