Published Jan 3, 2025
Microsoft Teams is rolling out SMS capabilities for calling plans in the US, Puerto Rico, and Canada. Admins must enable SMS for users, who will then see PSTN contacts for SMS chats. The rollout began in mid-February 2025 and will complete by late April 2025. Documentation links are provided for further details.
Updated March 21, 2025: We have updated the rollout timeline below. Thank you for your patience.
Updated February 26, 2025: We have started the rollout of Teams SMS in Calling Plans for US (incl. Puerto Rico) and Canada customers. This capability would enable customers to send and receive SMS natively in Teams.
We are first releasing the SMS experience in Teams Admin center to allow admins to get started with the Brand and Campaign approval process. Following this, we will start to release Teams client which is expected to be fully released by first week of March. Below please find the documentation for reference.
Coming soon for Microsoft Teams: We will roll out SMS chat in calling plans for customers in the United States and Canada. This capability would enable customers to send and receive SMS natively in Teams. This message applies to Teams for Windows desktop, Teams for Mac desktop, and Teams for iOS/Android.
This message is associated with Microsoft 365 Roadmap ID 470999.
When this will happen:
General Availability (Worldwide): We will begin rolling out mid-February 2025 and expect to complete by late April 2025 (previously late February).
How this will affect your organization:
Admins can enable SMS for users who have calling plans. Users will start to see PSTN (public switched telephone network) contacts in various search areas to start a SMS chat in Teams.
This change will be available by default.
What you need to do to prepare:
This rollout will happen automatically by the specified date. However, to enable numbers with SMS, admin action is required for 10DLC (10-digit long code). We will be enabling the admin experiences and Teams experiences by the specified date.
Documentation for reference: