We are announcing the Enhance Copilot experiences in the web app feature for Dynamics 365 Field Service. This feature introduces usability improvements for Copilot in Field Service to help your team of technicians, dispatchers, and service managers adopt and use these capabilities in their existing workflows. This feature will reach general availability on February 3, 2025.
How does this affect me?Once enabled for general availability, your users can tap into enhanced Copilot side pane experiences to quickly get the information they need to be more efficient on the job. Copilot provides direct access to the wealth of data stored within Microsoft Dataverse, including key tables from Field Service like work orders and bookings. This guarantees that field service teams always have the most up-to-date information at their fingertips.
What action do I need to take?This message is for awareness and no action is required.
If you would like more information on this feature, please visit
Enhance Copilot experiences in the web app.