M365 Archive

RM487836 - Microsoft Copilot (Microsoft 365): Employee Self-Service Agent in M365 Copilot

Microsoft 365 Roadmap

Summary

The Employee Self-Service Agent in M365 Copilot expedites answers for the most common workplace policy-related questions and takes action on key HR and IT related tasks, connecting employees to authorized knowledge bases and HR/IT systems of record for faster resolution time and a streamlined employee experience.

Roadmap ID

487836

View in M365 Roadmap

Last Updated

Sep 1, 2026

Published Apr 8, 2025

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Status

Launched

Release

General Availability
Preview
Targeted Release

Platforms

Android
Desktop
iOS
Web

Service

Microsoft Copilot (Microsoft 365)
Mobile

Tag

Launched
General Availability
Preview
Targeted Release
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Description

The Employee Self-Service Agent in M365 Copilot expedites answers for the most common workplace policy-related questions and takes action on key HR and IT related tasks, connecting employees to authorized knowledge bases and HR/IT systems of record for faster resolution time and a streamlined employee experience.

GA date: November CY2025

Preview date: August CY2025

Version history

2 versions tracked

Updated 1 time since Mar 31, 2026. Microsoft Message Center only ever shows the current version; this archive preserves the history.

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  1. Sep 1, 2026 · 11:00 PMLatest · v2

    Changed: Tags, Status

  2. Mar 31, 2026 · 11:15 PMOriginal · v1

    Changed: Initial version

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