M365 Archive

RM487836 - Microsoft Copilot (Microsoft 365): Employee Self-Service Agent in M365 Copilot

Microsoft 365 Roadmap

Roadmap ID

487836

View in M365 Roadmap

Status

Rolling out

Release

General Availability
Preview
Targeted Release

Last Updated

Mar 31, 2026

Published Apr 8, 2025

Platforms

Android
Desktop
iOS
Web

Service

Microsoft Copilot (Microsoft 365)
Mobile

Tag

Rolling out
General Availability
Preview
Targeted Release
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Summary

The Employee Self-Service Agent in M365 Copilot expedites answers for the most common workplace policy-related questions and takes action on key HR and IT related tasks, connecting employees to authorized knowledge bases and HR/IT systems of record for faster resolution time and a streamlined employee experience.

Description

The Employee Self-Service Agent in M365 Copilot expedites answers for the most common workplace policy-related questions and takes action on key HR and IT related tasks, connecting employees to authorized knowledge bases and HR/IT systems of record for faster resolution time and a streamlined employee experience.

GA date: November CY2025

Preview date: August CY2025