M365 Archive

RM505436 - Microsoft Copilot (Microsoft 365): Knowledge templates support for ServiceNow Knowledge Connector

Microsoft 365 Roadmap

Roadmap ID

505436

View in M365 Roadmap

Status

Launched

Release

General Availability
Preview

Last Updated

Jan 14, 2026

Published Nov 7, 2025

Platforms

Web

Service

Microsoft Copilot (Microsoft 365)

Tag

Launched
General Availability
Preview
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Summary

Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.

Description

Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.

GA date: December CY2025

Preview date: November CY2025