M365 Archive

RM513280 - Microsoft Copilot (Microsoft 365): [Copilot Extensibility] Customers can connect M365 Copilot with Freshservice to access IT service documentation with Copilot Connector

Microsoft 365 Roadmap

Summary

Customers can connect M365 Copilot with Fresh service to access IT service documentation with Copilot Connector.

Roadmap ID

513280

View in M365 Roadmap

Last Updated

Dec 23, 2025

Published Oct 13, 2025

Status

Launched

Release

General Availability

Platforms

Web

Service

Microsoft Copilot (Microsoft 365)

Tag

Launched
General Availability
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Description

Customers can connect M365 Copilot with Fresh service to access IT service documentation with Copilot Connector.

GA date: December CY2025