M365 Archive

RM530579 - Microsoft Teams: Shared call history in Queues app

Microsoft 365 Roadmap

Roadmap ID

530579

View in M365 Roadmap

Status

Launched

Release

General Availability
Targeted Release

Last Updated

Feb 18, 2026

Published Nov 18, 2025

Platforms

Desktop
Mac

Service

Microsoft Teams

Tag

Launched
General Availability
Targeted Release
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Summary

Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users

Description

Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users

GA date: January CY2026