M365 Archive

RM559386 - Microsoft Teams: Queues app on Teams mobile

Microsoft 365 Roadmap

Roadmap ID

559386

View in M365 Roadmap

Status

In development

Release

General Availability

Last Updated

Mar 30, 2026

Published Mar 27, 2026

Platforms

Android
iOS

Service

Microsoft Teams

Tag

In development
General Availability
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Summary

Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue's call routing, and review their call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere.

Description

Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue's call routing, and review their call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere.

GA date: May CY2026