M365 Archive

RM565215 - Microsoft Teams: Automatic recording and transcription for Teams Call Queues

Microsoft 365 Roadmap

Summary

Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.

Roadmap ID

565215

View in M365 Roadmap

Published

Jun 9, 2026

Status

In development

Release

General Availability

Platforms

Desktop
Mac

Service

Microsoft Teams

Tag

In development
General Availability
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Description

Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.

GA date: July CY2026