M365 Archive

RM567457 - Microsoft Teams: View and manage auto attendant shared voicemails directly in the Queues app

Microsoft 365 Roadmap

Summary

Calls to an Auto Attendant that are routed to voicemail will now appear directly within Queues app. This enables organizations to manage shared Auto Attendant voicemails in a centralized experience, making it easier for teams to track, triage, and respond to customer messages.

Roadmap ID

567457

View in M365 Roadmap

Published

Jul 14, 2026

Status

In development

Release

General Availability

Platforms

Desktop

Service

Microsoft Teams

Tag

In development
General Availability
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Description

Calls to an Auto Attendant that are routed to voicemail will now appear directly within Queues app. This enables organizations to manage shared Auto Attendant voicemails in a centralized experience, making it easier for teams to track, triage, and respond to customer messages.

GA date: August CY2026