M365 Archive

RM569017 - Microsoft Teams: Intelligent call recaps in Queues app

Microsoft 365 Roadmap

Summary

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.

Roadmap ID

569017

View in M365 Roadmap

Published

Aug 7, 2026

Status

In development

Release

General Availability

Platforms

Desktop
Mac

Service

Microsoft Teams
Microsoft Copilot (Microsoft 365)

Tag

In development
General Availability
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Description

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.

GA date: September CY2026