M365 Archive

RM569017 - Microsoft Teams: Intelligent call recaps in Queues app

Microsoft 365 Roadmap

Summary

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.

Roadmap ID

569017

View in M365 Roadmap

Last Updated

Aug 10, 2026

Published Aug 7, 2026

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Status

In development

Release

General Availability
Targeted Release

Platforms

Desktop
Mac

Service

Microsoft Teams
Microsoft Copilot (Microsoft 365)

Tag

In development
General Availability
Targeted Release
Worldwide (Standard Multi-Tenant)
GCC
GCC High

Cloud

GCC
GCC High
Worldwide (Standard Multi-Tenant)

Description

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.

GA date: September CY2026

Version history

2 versions tracked

Updated 1 time since Aug 7, 2026. Microsoft Message Center only ever shows the current version; this archive preserves the history.

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  1. Aug 10, 2026 · 10:43 PMLatest · v2

    Changed: Tags, Release phase

  2. Aug 7, 2026 · 09:45 PMOriginal · v1

    Changed: Initial version

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