Microsoft 365 Roadmap
Microsoft Copilot in the Dynamics 365 Field Service mobile app brings conversational AI chat capabilities directly to frontline workers. Once enabled, technicians can ask natural-language questions about Dynamics 365 Field Service data and receive contextual answers based on the app experience and their organization’s Dataverse data. With standard capabilities, Dataverse Q&A supports questions such as “What is the work history of this asset?” or “Who worked on this job last?” Organizations can also extend the with custom experiences and agents available to frontline and back-office users.