Gain visibility into AI interactions, conversation trends, and customer engagement
Measure self-service effectiveness through containment, escalations, transfers, and resolution outcomes
Monitor operational health and proactively identify customer experience risks
Uncover customer friction points and optimize journeys using conversation insights
Improve AI quality and compliance with configurable QA coverage and automated evaluations
Detect hallucinations, failed verifications, policy violations, and escalation drivers
GA date: November CY2026
Preview date: October CY2026