This feature enhances Dynamics 365 Project Operations by extending its native work breakdown structure effort tracking to include approved time captured in Field Service when the Field Service and Project Operations integration is enabled and time flows in at the project task level.
Approved Field Service time now contributes directly to task-level WBS execution metrics in Project Operations when time is captured against a project task. Task metrics such as effort completed, effort remaining, percent complete, estimate at completion, and schedule variance are calculated using approved field labor under the same native project rules used for time entered directly in Project Operations.
Because these calculations occur at the leaf task level, their impact rolls up automatically to summary tasks and the project root. Effort tracking views, reprojections, and project-level status indicators reflect real execution in the field, rather than inferred progress or manual reconciliation. Project managers can assess delivery health, forecast outcomes, and identify schedule risk using execution metrics grounded in approved field work.
This enhancement doesn't introduce new execution logic or formulas. It enables existing Project Operations WBS effort tracking behavior to include Field Service execution when time is captured against project tasks.
This feature is only available when the Field Service and Project Operations integration is enabled.
Business Value:
When field technicians complete work tied to a project task, you see that progress reflected immediately in your project health metrics. Approved Field Service time flows directly into task-level work breakdown structure (WBS) tracking in Dynamics 365 Project Operations, so effort completed, percent complete, estimate at completion (EAC), and schedule variance stay accurate without manual reconciliation.
Enabled for:
Enabled for admins/makers/marketers automatically
More info: https://learn.microsoft.com/en-us/dynamics365/project-operations/field-service-integration/project-operations-integration-project-task
GA date: July CY2026