This feature enables merchandising managers to define specific products or entire product hierarchies as non-returnable. This can be done by enabling a new property on released products either individually, or in bulk via the category view. Once configured, POS blocks the return of such items to enforce compliance and reduce unauthorized returns. This capability also enhances operational efficiency by clearly signaling return restrictions to cashiers and customers during the original sale, reducing confusion and dispute rates at the counter.
Implementation partners are also able to easily extend this functionality to support scenarios where one or more products or product components need to be classified as non-returnable—for example, floor models that are usually sold at heavy discounts. However, in cases of legitimate exceptions, store managers or workers with appropriate permissions are able to return such items with a manual override.
The ability to automatically enforce restrictions while still allowing controlled manager overrides when legitimate exceptions arise creates a balanced governance workflow that protects the retailer’s financial interests without compromising customer service. Overall, the feature strengthens loss‑prevention strategy, supports regulatory adherence, and ensures consistent return handling across all stores and product hierarchies.
Business Value:
Retailers increasingly face operational, regulatory, and financial risks associated with return transactions, particularly for products that are hygiene‑sensitive, safety‑controlled, perishable, or otherwise unsuitable for resale. Enabling retailers to designate certain items as non‑returnable at the POS directly supports compliance with industry regulations and store policies, especially for categories such as personal use goods, medicines, health and beauty products, and end‑of‑life inventory. By preventing unauthorized or accidental returns, retailers can minimize revenue leakage, reduce fraud, and avoid unnecessary write‑offs that erode margins.
Enabled for:
Enabled by admins/makers/marketers for end users
More info: https://learn.microsoft.com/en-us/dynamics365/commerce/pos-returns#block-specific-items-from-being-returned-in-pos
GA date: June CY2026
Preview date: April CY2026