RM577414 - Dynamics 365 Commerce: Guide shoppers through an intuitive self-checkout flow

Microsoft 365 Roadmap

Summary

Guide shoppers with clearer self-checkout flows, configurable assistance, and register-specific settings across supported Store Commerce devices.

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Published

Nov 4, 2026

Status

In development

Release

General Availability
Preview

Platforms

Web

Service

Dynamics 365 Commerce

Tag

In development
General Availability
Preview
Worldwide (Standard Multi-Tenant)

Cloud

Worldwide (Standard Multi-Tenant)

Description

Guide shoppers with clearer self-checkout flows, configurable assistance, and register-specific settings across supported Store Commerce devices.

Store Commerce guides shoppers from item entry through payment and completion on Windows, web, iOS, and Android. The experience includes:

Customer and loyalty prompts that can attach an active linked loyalty card.

Back and Home navigation from category and search views.

A persistent call-for-assistance panel and authorized inline actions after manager sign-in.

An optional self-checkout app bar with Call for help, Language, visual styling, and extensible custom actions.

Inactivity warnings that safely end unpaid transactions, retain an audit record, and request assistance instead of voiding after payment is captured.

Administrators enable Retail self-checkout in Feature management. In headquarters, they configure any new experience through a visual profile that can be assigned to the Self checkout registers.

More info: https://learn.microsoft.com/dynamics365/commerce/store-commerce-self-check-out

GA date: March CY2027

Preview date: January CY2027