Metadata at Jul 15, 2025
Published
Service
Tag
MC1115981 - New Tenant-level Service Plan in Viva Suite SKU
Message Center
What changed since this version
Updated August 13, 2025: We have updated the content. Thank you for your patience.
What and Why
Starting in early August, Microsoft is introducing a new tenant-level service plan—Insights by MyAnalytics Backend—to support existing user-level service plans: Microsoft MyAnalytics (Full) and Insights by MyAnalytics. This backend-only update ensures alignment with security classification requirements while maintaining current MyAnalytics functionality. No changes are being made to user-facing features or SKU entitlements.
Rollout Schedule
- Rollout begins:
Early AugustLate-September 2025 (previously early August) with expected completion: Mid-AugustOctober 2025 (previously mid-August).
- Who is affected:
- Tenants with users assigned to Microsoft MyAnalytics (Full) or Insights by MyAnalytics service plans.
- Admins managing service plan assignments in the Microsoft 365 admin center.
- What will happen:
- A new tenant-level service plan called Insights by MyAnalytics Backend will appear in the Microsoft 365 admin center.
- This plan will be enabled and greyed out, indicating it is not assignable or removable by admins.
- Existing user-level service plans remain unchanged and assignable.
- Admins will see both the new backend plan and the existing user-level plans in the admin center.
- No changes to SKU entitlements or service capabilities.
Example screenshot of service plan assignment view:
- Inform helpdesk and support staff about the new backend plan visibility.
- Update internal documentation if you reference MyAnalytics service plans.
- Continue managing user-level service plan assignments as usual.
- If you have questions, contact your Viva Insights support channel.
No compliance considerations identified, review as appropriate for your organization.
Snapshot from Jul 15, 2025
What and Why
Starting in early August, Microsoft is introducing a new tenant-level service plan—Insights by MyAnalytics Backend—to support existing user-level service plans: Microsoft MyAnalytics (Full) and Insights by MyAnalytics. This backend-only update ensures alignment with security classification requirements while maintaining current MyAnalytics functionality. No changes are being made to user-facing features or SKU entitlements.
Rollout Schedule
- Rollout begins: Early August 2025 with expected completion: Mid-August 2025
- Who is affected:
- Tenants with users assigned to Microsoft MyAnalytics (Full) or Insights by MyAnalytics service plans.
- Admins managing service plan assignments in the Microsoft 365 admin center.
- What will happen:
- A new tenant-level service plan called Insights by MyAnalytics Backend will appear in the Microsoft 365 admin center.
- This plan will be enabled and greyed out, indicating it is not assignable or removable by admins.
- Existing user-level service plans remain unchanged and assignable.
- Admins will see both the new backend plan and the existing user-level plans in the admin center.
- No changes to SKU entitlements or service capabilities.
Example screenshot of service plan assignment view:
- Inform helpdesk and support staff about the new backend plan visibility.
- Update internal documentation if you reference MyAnalytics service plans.
- Continue managing user-level service plan assignments as usual.
- If you have questions, contact your Viva Insights support channel.
No compliance considerations identified, review as appropriate for your organization.