MC1146816 - Microsoft Copilot dashboard (in Viva Insights): New benchmarks to compare Copilot usage across organizations

We’re introducing Benchmarks in the Microsoft Copilot dashboard (in Viva Insights). This new feature enables organizations to compare Copilot usage internally across cohorts and externally against similar companies. These insights help identify adoption trends and opportunities to improve Copilot engagement.

This message is associated with Microsoft 365 Roadmap ID: 495464.

When this will happen

• Targeted Release (Worldwide): We will begin rolling out in late September 2025 and expect to complete by early October 2025.
• General Availability (Worldwide): We will begin rolling out in mid-October 2025 and expect to complete by late October 2025.

How this affects your organization

Once available, the Copilot dashboard will include:

• External benchmarks to compare your percentage of active Copilot users with:
  • Top 10% and Top 25% of companies like yours
  • Top 10% and Top 25% overall benchmarks
• Internal benchmarks to compare cohorts within your company based on manager types, regions, and job functions:
  • Percentage of active Copilot users
  • Adoption by app
  • Returning user percentage

External benchmarks are calculated using randomized mathematical models to ensure privacy. Each benchmark group includes at least 20 companies and is not derived from any single company’s actual data.

What you can do to prepare

• Review which users have access to the Microsoft Copilot dashboard and adjust permissions as needed.
• Assess the impact of benchmark visibility on your organization’s Copilot adoption strategy.
• Update training materials and documentation to reflect the new dashboard capabilities.
• Learn more about providing access to Microsoft Copilot dashboard: Manage settings for the Microsoft Copilot dashboard and Viva Insights web app - Viva Insights | Microsoft Viva | Microsoft Learn

Compliance considerations

Question	Answer
Does the change store new customer data?	Yes. Benchmark data includes anonymized usage metrics that are stored within Microsoft 365 services.
Does the change include an admin control and can it be controlled through Entra ID group membership?	Yes. Access to the Copilot dashboard can be disabled using Viva Feature Access Management controls and can be managed using Entra ID group membership.