M365 Archive
Back to latest version
You're viewing a historical snapshot from Apr 10, 2026. This is not the latest version.

Metadata at Apr 10, 2026

Message ID

MC1276450

View in Message Center

Published

Apr 10, 2026

Service

Dynamics 365 Apps

Tag

New feature
View the latest version See what changed since this version

MC1276450 - Dynamics 365 Contact Center - Use Admin Agent to simplify setup tasks in contact center

Message Center

What changed since this version

removed textadded text
We are announcing AdminService Operations Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.

How does this affect me?
This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations, Teams Phone extensibility, and knowledge sources through a single guided assistant. Key capabilities of the AdminService Operations Agent in Copilot Service admin center include:
  • Generate configurations
  • Validate setups
  • Run simulations
  • Surface diagnostics
  • Explain the rationale behind recommendations
What action do I need to take?
This message is for awareness, and no action is required.

Snapshot from Apr 10, 2026

We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.

How does this affect me?
This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations, Teams Phone extensibility, and knowledge sources through a single guided assistant. Key capabilities of the Admin Agent in Copilot Service admin center include:
  • Generate configurations
  • Validate setups
  • Run simulations
  • Surface diagnostics
  • Explain the rationale behind recommendations
What action do I need to take?
This message is for awareness, and no action is required.