MC796790 - M365 and Microsoft Teams: Unified management of app and agent availability in Teams, Outlook, and the Microsoft 365 app

Updated March 26, 2025: This changeMay 18, 2026: We have updated the timeline for Phase 2. Thank you for your patience.  

What it is now on hold, with further guidance

Microsoft is rolling out a new feature to be provided by late April 2025. 

In 2023, we introducedstreamline how app and agent availability is managed across Teams, Outlook, and Microsoft Teams apps that are compatible with Microsoft Outlook and365 Copilot. Until now, IT admins configured availability settings separately in both the Microsoft 365 App (manifest version v1.13 or higher). Before this rollout, admin changes made in the Integrated apps section of the Microsoft 365 admin center would only affect these Teams apps in OutlookAdmin Center (MAC) and the Microsoft 365 app. Similarly, changes made in the Teams admin center would exclusively affect Teams. Starting in June 2024, we will roll out Unified App ManagementAdmin Center (TAC), which led to streamline themismatches. With this update, you’ll be able to unify availability policies for apps and agents across both portals, making app management of these apps across Teams, Outlookmore consistent and the Microsoft 365 App, so they are consistently available across all supported clients.efficient.

This message is associated with Microsoft 365 Roadmap ID 393931, 485712 and 503105.

When this will happen:

This rollout will happen in two major phases. Unified App Management can apply only to tenants that have migrated to app centric management in Teams admin center, as communicated in MC688930 (Updated) Teams admin center: App centric management and changes to app permission policies (November 2023).

• Phase 1 | General Availability (Worldwide): We will begin rolling out late-Januarythis feature late September 2025 and expect to complete by August 2026 (previously mid-December 2024) is now on hold (previously late March 2025), with further guidance to be provided by late Aprilend of June).

  1. Phase 1 – Default Tenant Unification of App/Agent Availability

  We will begin rolling out this feature at the end of September 2025. This initial phase applies totargets tenants with nothat have never modified settingstheir organization-wide defaults, app availability, or block/unblock in either the Microsoft 365 admin center (Integrated apps) or the Teams admin center. At the end of this phase, agent and app manageability will be unified across both Microsoft 365 admin center and Teams admin center ensuring agent and Microsoft 365 apps availability policies are in alignment for all future administrative changes. This message is associated with Microsoft 365 Roadmap ID 393931.

  2.Phase 2 – Modified Tenants Unification of App/Agent Availability

  This phase targets tenants that have previously modified their organization-wide defaults, app deployment, app availability, or block/unblock. No merge rules apply to these tenants, but after this phase, any app management setting configuredunblock settings in either admin centerscenter. These tenants will applybe transitioned to a unified management experience across both Microsoft 365 and Teams admin centers.

  • For tenants with no agent or app availability differences across both admin centers, guidance will be provided to help maintain unified availability policy for all relevant hosts. future changes. We will begin rolling out this feature in early November 2025.
    
    • This message is associated with Microsoft 365 Roadmap ID 485712 & 503105.
• For tenants with agent or app availability differences across both admin centers, a wizard in the Teams admin center will help identify affected agents and apps and guide through resolving discrepancies.
  • As part of this phase we will also enable administrators to manage Microsoft 365 certified SaaS applications within their tenant through org-wide settings for third-party apps. We will begin rolling out this feature in January 2026 and complete rollout by end of July 2026 (previously June).
  • This message is associated with Microsoft 365 Roadmap ID 485712 & 503105.

• Note: In this phase, no changes will be applied to org-wide settings or app-level settings without administrator action.

  3. Phase 2:3 – Automatic Unification

  Tenants that haven’t transitioned as part of Phase 1 & Phase 2, will be automatically moved to unified app agent management. We will update this post with a timeline and more details in April 2025 (previously March 2025).  This phase is applicable to tenants with app settings that have differences between Microsoft 365 admin center (Integrated apps) and Teams admin center.

later.

How this will affect your organization:organization

Before this rollout, managing Teams apps that also work in Outlook and the Microsoft 365 app was fragmented between across two admin centers:

• the Integrated apps pageapps and Agent apps pages in the Microsoft 365 admin center for Outlookcenter, and
• the Microsoft 365 app, andManage apps page in the Teams admin center for Teams. center.

• You’ll gain a consolidated view of agent and any changesMicrosoft 365 app availability across both Microsoft 365 and Teams admin centers.
• Changes made in either admin center to the agent and app availability will synchronize.

  What you can expect

  1. App catalog enhancements: Apps will start showing hosts where they are available: Teams, Outlook, or the Microsoft 365 app.automatically apply across all supported hosts.
  2. Organization-wide settings: App availability default settings will now apply to apps used in Teams, Outlook, and Microsoft 365 app.
  3. App installs: Apps deployed from the Integrated apps page in Microsoft 365defaults for both admin centercenters will be preinstalled in all applicable hosts for the app. Unlikesync and govern app preinstallation in the Teams App setup policy, new app installs will provide access to the preinstalled apps, similar to deploying the app for Outlookavailability across Teams, Outlook, and the Microsoft 365 App. For more details on app deployment, refer to MC795355 Microsoft Teams admin center: App centric management for app installation and changes to app setup policies (May 2024).copilot app.
  4. App availability: Managing app availability will apply to all applicable app hosts.
  5. App block/unblock: Blocking or unblocking apps will apply to all applicable app hosts.
  6. Consolidation of existing app settings: All existing app settings will be unified between Integrated apps (MAC) and Manage apps (TAC) pages. Merge rules can be found in Manage apps that work across Teams, Outlook, and Microsoft 365 | Microsoft Learn. These changes cannot be rolled back.
  7. Consolidation report: After further review we have decided not to proceed with this change at this time. We apologize for any inconvenience.

What you need to do to prepare:prepare

We recommend that youTo ensure a smooth transition, review your tenant-level and individual agent/app and tenant settings (app allow/block & user availability) in both the Microsoft 365 admin centerAdmin Center and the Teams admin center.Admin Center. If these are managed by different departments inwithin your organization,organization manage these settings, we recommend conducting these reviewssuggest coordinating efforts to complete the review collaboratively.

We also recommend that you review the merge rules and consider their potential impact on apps in your organization. Make any necessary adjustments to unify them in advance, if the merge rules in this message do not align with your expectations.

This rolloutupdate will happenbe rolled out automatically by the specified date withstated date, and no adminimmediate action required before the rollout. You may wantis required. However, it's a good time to update any relevantinternal documentation as appropriate.related to agent and app management policies. 

Learn more: Unified agent and app availability management across Microsoft 365 and Teams Admin Centers - Microsoft Teams | Microsoft Learn