M365 Archive

RM557172 - Microsoft Teams: Enable customers to book appointments from a live chat widget on your website

Microsoft 365 Roadmap

Summary

The Microsoft Teams live chat widget lets customers engage in one to one conversations with your business directly from your website, and now also enables appointment scheduling. Updated August 7, 2026: We have decided not to move forward with this change at this time. We apologize for any inconvenience.

Roadmap ID

557172

View in M365 Roadmap

Last Updated

Aug 7, 2026

Published Feb 18, 2026

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Status

Cancelled

Release

General Availability

Platforms

Desktop
Mac

Service

Microsoft Teams

Tag

Cancelled
General Availability
Worldwide (Standard Multi-Tenant)
GCC

Cloud

GCC
Worldwide (Standard Multi-Tenant)

Description

The Microsoft Teams live chat widget lets customers engage in one to one conversations with your business directly from your website, and now also enables appointment scheduling. Updated August 7, 2026: We have decided not to move forward with this change at this time. We apologize for any inconvenience.

GA date: May CY2026

Version history

3 versions tracked

Updated 2 times since Mar 23, 2026. Microsoft Message Center only ever shows the current version; this archive preserves the history.

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  1. Aug 7, 2026 · 09:45 PMLatest · v3

    Changed: Body, Tags, Status

  2. May 21, 2026 · 11:15 PMv2

    Changed: Tags, Status

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  3. Mar 23, 2026 · 11:15 PMOriginal · v1

    Changed: Initial version

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