Microsoft Teams stores call logs in several persistent locations, such as CDR logs. Currently, these logs are retained indefinitely. However, regulatory requirements in various countries specify maximum retention periods for calling-related logs. This discrepancy creates a compliance gap, as the existing retention practices may not meet regulatory obligations.
Additionally, tenant administrators may prefer to retain data for longer periods to improve the user experience. Therefore, this solution would help organizations ensure that Microsoft Teams remains compliant with regulatory mandates while also supporting evolving product features and business needs.
GA date: April CY2026