Starting
July 31,June 20, 2025,
we will be deprecating the legacy version of
Case and
Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact
CenterCenter. This feature will
have reachedreach the end of
support.support on June 20, 2025.
How does this affect me?
After
JulyAugust 31, 2025, this feature will be removed, and users will no longer be able to utilize it in Dynamics 365 Customer Service and Dynamics 365 Contact Center.
What action do I need to take?
This message is for awareness and no action is required.