Starting
June 20,July 31, 2025,
we will be deprecating the legacy version of
Case and
Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact
Center. This featureCenter will
reach thehave reached end of
support on June 20, 2025.support.
How does this affect me?
After
AugustJuly 31, 2025, this feature will be removed, and users will no longer be able to utilize it in Dynamics 365 Customer Service and Dynamics 365 Contact Center.
What action do I need to take?
This message is for awareness and no action is required.